Controlled Insanity Refund & Returns Policy

Returns Policy

At Controlled Insanity, we want you to have a smooth shopping experience. If you need to return an item, please contact our customer support team at info@controlledinsanitystore.com before sending anything back.

Returned items should be in their original condition, unworn, unwashed and with any original tags or packaging intact. Please keep your order confirmation and relevant purchase information until your return has been completed.

Damaged or Incorrect Items

If you receive an item that is damaged, defective or different from what you ordered, contact us as soon as possible at info@controlledinsanitystore.com.

Please provide your order number and, where appropriate, clear photographs of the item received. Our team will review your request and provide the next steps for resolving the issue.

Refunds

Once an eligible return has been reviewed and approved, the refund will be processed according to the applicable conditions and original payment method.

The time required for a refund to appear in your account may vary depending on your bank or payment provider.

Exchanges & Return Shipping

If you would like to request an exchange, contact our support team before returning your item. Return instructions may vary depending on the product and reason for the return.

Any return shipping costs may depend on the circumstances of the return and the applicable return conditions.

How to Request a Return

To request a return or refund, email info@controlledinsanitystore.com with:

  • Your order number
  • Product name
  • Reason for the return
  • Relevant photos or additional information, if required

Our team will review your request and provide the appropriate return instructions.

Important Return Information

  • Items should be returned in their original condition
  • Products should be unworn and unwashed
  • Contact customer support before sending a return
  • Damaged or incorrect orders should be reported promptly
  • Keep your order information until the return is completed
  • Contact: info@controlledinsanitystore.com